At Kathryn Hastings & Co, we strive to provide exceptional service and ensure customer satisfaction. We understand that sometimes circumstances may require a return or exchange. To protect both our customers and our business, we have implemented the following return policy:

1. Eligibility for Returns: We accept returns for unused, undamaged, and unopened items within 30 days of purchase. Custom-made or personalized items are not eligible for return, as they are specially crafted according to your specifications. All antiques are also sold on a final sale basis and are not eligible for return or refund.

2. Return Process: To initiate a return, please contact our customer service team within the 30-day return window. We will provide you with instructions on how to proceed. Return shipping costs will be the responsibility of the customer unless the return is due to our error.

3. Refunds and Exchanges: Upon receiving the returned item in its original condition, we will process a refund for the purchase price, minus any applicable shipping fees. Alternatively, if you prefer an exchange, we will work with you to find a suitable replacement item.

4. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately. We will promptly address the issue and provide a resolution, which may include a replacement, repair, or refund.

5. Communication and Customer Service: We pride ourselves on providing excellent customer service. If you have any questions, concerns, or issues regarding your purchase or return, please reach out to our friendly customer service team. We are here to assist you and ensure your satisfaction.

Please note that this return policy is subject to change without prior notice. We recommend reviewing the policy periodically to stay informed of any updates.